9:45 a.m.
Design a ‘Single Source of Truth’ for Critical Knowledge Transfer
  • Barb Stamatis, PMP
  • Project Manager, Knowledge Management Office
  • The Goodyear Tire & Rubber Company
How do you capture the knowledge of your retiring functional experts? How do you transfer knowledge within your organization, and make that critical knowledge both searchable and accessible? Where is the “single source of truth” in your product design and engineering operations? Barb Stamatis shows Goodyear’s remarkable system for knowledge management and transfer. She describes Goodyear’s Technical Journal initiative, which the Goodyear KMO created to capture the deep technical and tribal knowledge of Goodyear’s retiring knowledge workers in R&D and design engineering operations. Barb shows Goodyear’s best practices and shares resources that you can use now, whether you are just getting started with knowledge management, or you need to take your current system to the next level.